Team Manager – Quality – BFS BPO by Cognizant Technology Solutions India Ltd in Hyderabad / Secunderabad

Job Purpose:

Quality or Process Excellence team supports the business in creating an ‘Improvement-oriented’ culture by way of quality training programs, process improvement support and process standardization. In addition, the team engages in various consulting engagements (based onshore or offshore) to solve specific business problems using Lean and Six Sigma methodologies.

Key Responsibilities:

Role would require the candidate to be the point of contact for the client(s) supporting the end to end project/ program or Quality Deployment effort assigned to her/him (offshore or onshore)

He or she would be responsible to deliver on the project/ program goals while closely working with the clients.

The role holder would need to lead large projects or mentor projects in the assigned program/ business area. He/she would work closely with the Ops and client (internal/ external) and would be responsible for process improvement/excellence goals for that area.

Role would include deployment responsibilities for the assigned business area which includes identifying and maintaining project pipeline, maintaining process excellence communication channels and developing process improvement/ excellence capabilities within the business area.

The role may require travel to client location on need basis

Qualifications: B.Sc/B.Com/B.Tech/BA; MBA would be a plus

Essential: Six Sigma/Lean certified Black Belt or equivalent level

Experience:

6-8 Years with at least 2-3 years in a process improvement role

Must have experience in supporting Process Improvement in BFS/F&A