Assistant Vice President
Pranay Kumar
Apr 11, 2023
877
0
Assistant Vice President
URL: https://www.naukri.com/job-listings-assistant-vice-president-exl-services-com-i-pvt-ltd-noida-10-to-20-years-280223502062?src=jobsearchDesk&sid=16811903123395879_1&xp=14&px=2&nignbevent_src=jobsearchDeskGNB
Exprience: 10 - 20 years
Location: Noida
Job description
- Formulation and execution of capacity and staffing plans based on medium term business forecast
- Negotiating and finalizing SLA s with the Client - contract negotiation
- Implementing revenue and cost plans
- Establishing a review/ reporting mechanism with the Client
- Developing and approving incentive plans
- Identify and champion improvement projects
- Review the progress of attrition action plans and check effectiveness
- Provide leadership to team of Managers, Asst. Managers and Executives
- Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
The Performance parameters include:
- Client satisfaction
- Revenue and costs
- Process Improvement
- Employee satisfaction
- Attrition management
Role: Head - Operations
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
(i) ISO
(ii) Staffing
About company
EXL Service is a leading operations management and analytics company that helps our clients build and grow sustainable businesses. By orchestrating our domain expertise, data, analytics and digital technology, we look deeper to design and manage agile, customer-centric operating models to improve global operations, drive profitability, enhance customer satisfaction, increase data-driven insights, and manage risk and compliance.
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