Process Excellence - Sr Manager/Manager

Pranay Kumar Mar 26, 2023 500 0

Process Excellence - Sr Manager/Manager

URL: https://www.naukri.com/job-listings-process-excellence-sr-manager-manager-teleperformance-tp-gurgaon-gurugram-mumbai-all-areas-10-to-20-years-220223005058?src=jobsearchDesk&sid=16798080513659787&xp=9&px=1&nignbevent_src=jobsearchDeskGNB

Exprience: 10 -20 years

Location: Gurugram

Job description

Roles and Responsibilities

Certified lean Six Sigma Black Belt

Should have expert knowledge be Six Sigma and Lean Techniques

Experience in Project management, preferably PMP or Prince

Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)

Knowledge in RPA opportunity identification and deployment

Ability to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.

Bachelors or higher education degree with overall 7-12 years experience with minimum of 4-7 yrs of experience in Process Improvement(PEX) role

Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.

Possess speed to delivery. Ability to collaborate and challenge in a consultative style.

Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments

Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables both as sole contributor and team deliverables

Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities. Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.

Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks.

Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity

Information Security:+ General Security Responsibilities:

Adhering to Information Security Policies and Procedures of IGS

Ensuring compliance to Information Security Policies and Procedures. Specific Security Responsibilities:

Ensure reportees comply with the security policy and procedure of IGS

Understand and Comply with Information Security Policies and Procedures, and report all security incidents.

Ensure the audit non-compliances are fixed within the stipulated timelines. Protect information entrusted to you.

Follow the information labeling and handling procedures based on the classification level of the asset.

Follow the Clear Screen and Clear Desk Policy.

Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.

Comply with the Non Disclosure Agreement

Role: Process Excellence / Six Sigma Manager

Industry Type: IT Services & Consulting