Senior Manager - MIS & Analytics/Six Sigma - Life Insurance

Pranay Kumar Mar 27, 2023 646 0

Senior Manager - MIS & Analytics/Six Sigma - Life Insurance

URL: https://www.naukri.com/job-listings-senior-manager-mis-analytics-six-sigma-life-insurance-serving-skill-mumbai-5-to-8-years-260323901163?src=jobsearchDesk&sid=1679903021736937_1&xp=3&px=3&nignbevent_src=jobsearchDeskGNB

Exprience: 5 - 8

Location: Mumbai

Job description

OBJECTIVE OF THE ROLE:
To support ongoing projects & participate in processes to improve quality of retention as well as customer engagement/experience

KEY RESPONSIBILITIES :
Weightage:
- Improving existing processes relating to retention
- Enhancing customer engagement (Design + execute educational campaigns + Explore new mediums of communication)
- Understanding existing processes and drive improvements to enhance customer experience
- Interacting with multiple stakeholders to drive execution of projects pertaining to AUM preservation
- Maintaining various databases / creating dashboards to inform senior management about the impact of the initiatives taken by the team

INTERACTIONS
Internal Relations:
Other department and internal team members

External Relations:
Customers

REQUIRED QUALIFICATION AND SKILLS:
Educational Qualifications:
Post Graduate - MBA (preferable)
Work Experience: 5 years

Certifications:
Other skill set:
- Proficiency in MS Office and Quality tools (Six Sigma)
- Analytical & communication skills
- Self-motivated and ability to drive change by executing & monitoring processes